Privacy Policy

# Privacy Policy This Privacy Policy explains how RiaStyle Platform Ltd (“RiaStyle”, “we”, “us”) collects, uses, stores, and protects your personal data in accordance with the UK GDPR and the Data Protection Act 2018. ## 1. Data Controller RiaStyle Platform Ltd Email: privacy@riastyle.co.uk ## 2. Categories of Personal Data We may collect and process: • Identity data (name, profile photo) • Contact data (email address, phone number) • Booking and transaction records • Messages, reviews, and support communications • Technical data (IP address, device, logs, usage data) ## 3. Purpose of Processing We process personal data to: • Operate and maintain the Platform • Facilitate bookings and payments • Communicate service-related information • Improve user experience and platform security • Prevent fraud and misuse • Comply with legal and regulatory obligations ## 4. Legal Basis for Processing We process personal data based on: • Performance of a contract • Legitimate interests • Legal obligations • User consent (where required) ## 5. Payments & Third-Party Providers Payments are processed by trusted third-party providers such as Stripe. RiaStyle does not store full payment card details. Third parties process data under their own privacy policies. ## 6. Data Sharing & Transfers We may share personal data with: • Payment processors • Cloud hosting and analytics providers • Security and fraud prevention services • Authorities where legally required Where data is transferred outside the UK, appropriate safeguards are applied. ## 7. Data Retention Personal data is retained only for as long as necessary for: • Providing the Platform • Legal and regulatory compliance • Dispute resolution ## 8. Your Rights Under UK GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion • Restrict or object to processing • Data portability • Withdraw consent at any time Requests can be made by contacting privacy@riastyle.co.uk. ## 9. Data Security We use industry-standard AES-256-GCM encryption to secure sensitive data including your contact details, addresses, and bank information. While we implement appropriate technical and organisational measures, no system can be guaranteed to be completely secure. ## 10. Children’s Data The Platform is not intended for users under the age of 18. We do not knowingly collect data from minors. ## 11. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page. ## 12. Contact For privacy-related questions or requests: 📧 privacy@riastyle.co.uk